COVID19 Measures for Guests

We, at The Cindrella Hotel, are committed to ensuring the safety and well-being of our guests and employees.

We adhere to all the best practices recommended by [F.H.R.A.I] and the W.H.O. We take numerous precautions to ensure a safe stay for our guests and would like to highlight some of them below:

Check-In:

  • On guest arrival at hotel, their luggage will be sanitized and they will also be encouraged to sanitize their hands before proceeding with any of the check-in formalities.
  • The body temperature of the guests will also be checked via an infrared thermometer on arrival.
  • The team at the Front Desk will be required to wear masks and gloves, and will be required to sanitize their hands regularly. For our guests perusal, masks and gloves will be available at the Reception.
  • All guests will be required to sign an undertaking stating that they, and all members of their party are healthy and will also be required to provide a list of all places they have visited in the past 21 days.

Escort to the Room:

  • In the elevators, only two people will be allowed at a time.
  • Keys/Key Cards will be sanitized before being handed to the guest.
  • The bellboy will hand over the luggage to the guest at the door, and will not enter the room.

In the Room:

  • The rooms would be quarantined for 24 hours post any check- out.Special attention will be given to common touch points like door handles, telephones, furniture.
  • The bed and bath linen will be washed in hot water degree to effectively sterilize them, and will be stored, where they would remain untouched.
  • We will be removing non-necessary amenities from the rooms in order to reduce risk of transmission. However, they will be provided on request.
  • Room service menus have been provided in the rooms.

Anything else that guests may require can be ordered through In-RoomDining.

In the Bathroom:

  • All bathroom fixtures, fittings and walls will be thoroughly cleaned and disinfected after every check out.

In the Restaurant:

  • Sanitizers will be placed at the restaurant entrance, and guests would be encouraged to use these.
  • The seating has been modified to adhere to social distancing guidelines.
  • Our stewards would be wearing masks and gloves.The tables will not be set with crockery and cutlery sets.
  • Everything would be brought in fresh from the pantry, which would be sanitized.

In the Hotel:

  • Banners, posters and notices are placed in the hotel to let guests know about the areas that have been sanitized. These notices will also indicate the precautions guests are required to take for their well-being, for the duration of their stay.
  • Our employees will also abide by social distancing guidelines.Their temperature will be checked when they come in to work. An employee found to be unwell will be taken immediately to the local health-care facility.
  • Our teams are regularly being trained on personal hygiene, hand-washing, sanitizing, and respiratory etiquette. They will be briefed on taking precautions to keep themselves and others around them safe in the hotels.
  • They are being updated on new directives relayed by the government, and are also being trained to identify guests and/or other employees who may display signs of illness.
  • We are regularly modifying our guest service protocols, to abide by the guidelines set by the Government and WHO.

Abiding by the set guidelines, should ensure that our guests and employees emerge unscathed from this pandemic.